KYC Compliance

At Bidora, we are committed to maintaining transparency and compliance with applicable financial regulations and anti-money laundering laws in India. Know Your Customer (KYC) verification is a mandatory process for all users who wish to withdraw winnings from their account.

1. Why KYC Is Required

• To verify the identity of the user.
• To prevent fraud, duplicate accounts, and money laundering.
• To comply with RBI and payment gateway guidelines.

2. KYC Process

Users are required to submit the following documents for KYC verification:

• Government ID Proof – Aadhaar card, PAN card, Voter ID, or Driving License
• Bank Details – Account number, IFSC code, and bank name
• Selfie / Photo for facial verification

All documents must be clear and valid. The verification process typically takes up to 24–48 working hours.

3. Data Privacy

• All user data submitted during KYC is encrypted and stored securely.
• We never share your KYC details with third parties without your consent, except when required by law.

4. KYC Approval

• Once KYC is verified, the user will be notified via email/SMS.
• Only after approval can users initiate withdrawal of their winnings.
• In case of mismatch or error, the user will be asked to resubmit documents.

5. Updates & Re-KYC

• In case your details change (e.g., new bank account), you must update your KYC.
• Bidora may request re-KYC after 12 months for continued compliance.

6. Contact Support

If you have any queries related to KYC, please email us at kyc@bidora.fun or use our in-app support chat.

Note: KYC is essential for your safety, as well as ours. Help us build a secure and trusted community.